Welcome to the IFDA e-learning website. We are excited to offer you CE certified training that will meet the requirements for your 24 hours of CE required by IL regulations. As you know, 12 of these hours can be via the internet/web based training. Our e-learning offers you the ability to pick and choose which training and is offered in the format of 4 or 1 hour segments. Once you sign up, you are entitled to 12 hours per funeral director with our licensing pricing or you can opt to take individual courses if you just need that extra one, two, or more CE credits to fulfill your requirements.
Our training will assist you in leadership and management of your funeral home, working with your families and working with each other. It will strengthen your core values and competencies. We will be adding courses each year and updating for new and fresh content as needed.
Our training will assist you in leadership and management of your funeral home, working with your families and working with each other. It will strengthen your core values and competencies. We will be adding courses each year and updating for new and fresh content as needed.
Topics Included In The IFDA E-Learning Program...
The topics included in this program are listed below. Each course is presented in the format of 4 CE credits or a summary form for 1 CE credit. The titles highlighted in blue are intended for leadership personnel and not for staff.
1. Generational Differences: The new face of diversity in the workplace is not just one of color and ethnicity, but one of age. The greatest diversity challenge we will face for the next decade is the integration of four generations into a cohesive and effective work team. This course will assist you within your funeral home to work effectively and with understanding our multi-faceted world.
2. Communications: Effective leaders in the funeral industry understand the nature and characteristics of effective communication. Participants will learn the cues of non-verbal communication and how to project appropriate messages with non-verbal cues as well as why people interpret the same messages differently.
3. Employee Motivation: Motivated employees are needed in our rapidly changing workplaces. Motivated employees help funeral homes survive and thrive. To create this more productive environment, managers and leaders in the funeral industry must understand the principles and psychology of motivation.
4. Coaching: Funeral home owners and managers intellectually accept the value of coaching. How to coach is another matter. Participants will learn the most effective skills of coaching employees. Coaching enables a manager/leader to propel their employees in the right direction, reinforce good behaviors, and pro-actively eliminate bad behaviors.
5. Conflict Resolution: Conflict is a common event in business settings and the funeral industry is no exception. There is good conflict and there is bad. Which way it is seen is determined by the way it is faced. Good Conflict Resolution builds stronger and more cohesive funeral homes and more rewarding relationships. Effective Conflict Resolution is teachable.
6. Corrective Counseling: Funeral owners and managers will learn how to facilitate their employees' improvement, instead of merely disciplining them. The course covers when and how to apply corrective action, and provides strategies for motivating employees to improve. Learning the proper techniques moves a leader from facing rebellion to employees who desire to follow.
7. Problem Solving: Participants will learn the basics in identifying and solving problems within your funeral home and in working with families. By using these techniques, participants can start to tackle problems which might otherwise seem huge, overwhelming and excessively complex.
8. Setting Goals: Through interactive learning, participants are exposed to Work-life Balance skills to better manage both projects and relationships with your funeral home. The outcomes for the individual are more control, value and balance in the professional and personal lives.
9. Group Decision Making: Many funeral homes management and staff meet to solve problems or make decisions. An awareness of how decisions are made and what prompts groups (teams) to move in particular directions is critical to effective leadership. This course will be especially useful with family planning.
10. Building Effective Teams: Management and staff in the funeral industry talk about building the team, working as a team, and belonging to a team, yet few understand how to create the experience of teamwork or how to develop an effective team. This course will teach the why and the how of team building within your funeral home as well as the systematic process of a team.
11. Priority Management: Effective Priority Management skills are essential for success in the funeral industry. These skills are the practical techniques which have helped leaders in all industries and sectors to reach the pinnacle of their success. Without effective prioritization and task management at your funeral home, time manages us.
12. Ethics and Values: The best leaders in the funeral industry exhibit both values and ethics in their leadership style and actions. A funeral director’s values become evident by the behaviors (habits) they exhibit. Understanding what a funeral director is portraying will enable them to develop and expand credibility with their teams.
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1. Generational Differences: The new face of diversity in the workplace is not just one of color and ethnicity, but one of age. The greatest diversity challenge we will face for the next decade is the integration of four generations into a cohesive and effective work team. This course will assist you within your funeral home to work effectively and with understanding our multi-faceted world.
2. Communications: Effective leaders in the funeral industry understand the nature and characteristics of effective communication. Participants will learn the cues of non-verbal communication and how to project appropriate messages with non-verbal cues as well as why people interpret the same messages differently.
3. Employee Motivation: Motivated employees are needed in our rapidly changing workplaces. Motivated employees help funeral homes survive and thrive. To create this more productive environment, managers and leaders in the funeral industry must understand the principles and psychology of motivation.
4. Coaching: Funeral home owners and managers intellectually accept the value of coaching. How to coach is another matter. Participants will learn the most effective skills of coaching employees. Coaching enables a manager/leader to propel their employees in the right direction, reinforce good behaviors, and pro-actively eliminate bad behaviors.
5. Conflict Resolution: Conflict is a common event in business settings and the funeral industry is no exception. There is good conflict and there is bad. Which way it is seen is determined by the way it is faced. Good Conflict Resolution builds stronger and more cohesive funeral homes and more rewarding relationships. Effective Conflict Resolution is teachable.
6. Corrective Counseling: Funeral owners and managers will learn how to facilitate their employees' improvement, instead of merely disciplining them. The course covers when and how to apply corrective action, and provides strategies for motivating employees to improve. Learning the proper techniques moves a leader from facing rebellion to employees who desire to follow.
7. Problem Solving: Participants will learn the basics in identifying and solving problems within your funeral home and in working with families. By using these techniques, participants can start to tackle problems which might otherwise seem huge, overwhelming and excessively complex.
8. Setting Goals: Through interactive learning, participants are exposed to Work-life Balance skills to better manage both projects and relationships with your funeral home. The outcomes for the individual are more control, value and balance in the professional and personal lives.
9. Group Decision Making: Many funeral homes management and staff meet to solve problems or make decisions. An awareness of how decisions are made and what prompts groups (teams) to move in particular directions is critical to effective leadership. This course will be especially useful with family planning.
10. Building Effective Teams: Management and staff in the funeral industry talk about building the team, working as a team, and belonging to a team, yet few understand how to create the experience of teamwork or how to develop an effective team. This course will teach the why and the how of team building within your funeral home as well as the systematic process of a team.
11. Priority Management: Effective Priority Management skills are essential for success in the funeral industry. These skills are the practical techniques which have helped leaders in all industries and sectors to reach the pinnacle of their success. Without effective prioritization and task management at your funeral home, time manages us.
12. Ethics and Values: The best leaders in the funeral industry exhibit both values and ethics in their leadership style and actions. A funeral director’s values become evident by the behaviors (habits) they exhibit. Understanding what a funeral director is portraying will enable them to develop and expand credibility with their teams.
CLICK HERE FOR PRICING
